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November 22, 2013

Sophos Opens Shared Services Center Opened its door in Philippines for Global Customers

Sophos inaugurated a new Shared Services Center (SSC), located in Manila, Philippines, to provide dedicated, round-the-clock level 1 support services to customers across Asia Pacific (APAC) and globally.

From Left Kris Hagerman-CEO Sophos / Emmylou Llanes-Director for Shared Services Center, Sophos Philippines /
Gigi Virata-Senior Executive Director, IBPAP / Stuart Fisher-Managing Director for Asia Pacific Sophos

The Manila SSC is part of Sophos’s Technical Support organization and complements existing support centers located in Australia, Canada, France, Germany, Japan, Italy, Spain, the UK and US.

Sophos opened the SSC in a formal ceremony presided by Sophos CEO Kris Hagerman, in the presence of Guest-of-Honor Ms. Gillian Joyce “Gigi” Virata, Senior Executive Director of the Information Technology and Business Process Association of the Philippines (IBPAP).


The Manila SSC is currently staffed with over 70 support engineers and customer care specialists, of which 15 are dedicated to the APAC region. It is an integral part of the Sophos worldwide support organization, providing support services 24/7/365 to customers and partners around the globe.

The Manila SSC underscores Sophos’s longstanding commitment to customers and partners in APAC, and is a strategic initiative in addressing the growing demand for its industry-leading security solutions across the region.

One of the many differentiators that sets us apart from the competition is the excellence of our support services. Every customer and partner globally has round-the-clock access to technical help and comprehensive resources wherever they are, every day of the year,” said Kris Hagerman, CEO of Sophos. “The Manila SSC will prove instrumental in driving the highest levels of customer service and technical expertise, and empowering our customers to get the most out of their investment. It validates our ongoing commitment in providing the best solutions and services to our customers and partners.”

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