January 14, 2014

Fujitsu advances IP Telephony solution for SMEs with global Unified Communications firm partner ShoreTel

Fujitsu, the leading Japanese Information and Communications Technology (ICT) company, formally signed a partnership with Unified Business solutions leader ShoreTel as it gears to provide businesses in the Philippines with advanced Telephony solution.

Left to right: Armand Mandap, Product Manager for ShoreTel Philippines; Jose “Jig” Reyes, Country Manager for ShoreTel Philippines; Jai Cowan, Sales Engineer Manager for ShoreTel Asia Pacific and South Africa; Earvin Flores, Country Sales Engineer for ShoreTel Philippines; and Joel Carbonilla, AVP-Solutions Marketing for MEC Networks Corporation.
With ShoreTel's low cost IP (Internet Protocol) and Unified Communications (UC) solution that is highly reliable, easy to deploy, maintain and manage, Fujitsu aims to cater to any organization who needs secured communication system under their roof, in almost all fields, most especially for small and medium enterprises (SMEs) in the country.

According to ShoreTel Philippines Country Manager Jose "Jig" Reyes, ShoreTel maximizes technological advances to improve efficiency and response time of organizations. "We manage huge volumes of different communication interaction while still being able to set rules. Our partnership with Fujitsu is ShoreTel's testament to quality products and services because we believe that Fujitsu's expertise is parallel to the excellence of our products," Reyes said.

As proof of its effectiveness, ShoreTel's UC solutions enabled the Fujitsu Network Communications to successfully replace a legacy PBX that was more than 20 years old and were at a point where its maintenance was too high.

Based in Richardson Texas, Fujitsu Network Communications —which has around 1700 employees in three locations — designs, manufactures, and manages numerous broadband transmission systems and supplies the network infrastructure that’s important to cable television service providers and telecom carriers, including Verizon Communications and AT&T.

Fujitsu leverages on ShoreTel UC solution

To effectively support their more than 300,000 customers including major communications carriers, governments, utilities and large enterprises in North America, the Fujitsu Network Communication's technical assistance center (TAC) and network operations center (NOC) have to be up 24/7. And this required a better Voice over Internet Protocol (VoIP) system while reducing maintenance costs, administrative spend, and TCO.

Fujitsu evaluated various VoIP systems but chose ShoreTel because ShoreTel was the only UC system that could meet their requirements for their workgroup reporting needs.

With ShoreTel, Fujitsu have seen a number of benefits:

• Drastic reduction in administrative time and costs—from two full time employees to only a half full time employee—with faster MACs and fewer maintenance demands.

• Cost savings on third-party service calls and leased systems.

• Lower mobile device costs, with decreased international roaming charges and least call routing.

All in all, Fujitsu Network Communications selected a ShoreTel UC Solution comprising ShoreTel Communicator, ShoreTel Mobility, ShoreTel VPN Concentrator, and nearly 2,000 ShoreTel IP Phones and 1,700 active endpoints. Also, the company purchased a ShoreTel Enterprise Support contract for added technical support and direct services.

ShoreTel is distributed in the Philippines by MEC Networks Corporation.

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